What is the strategy of Mumbai Dabbawala?
Product in the Marketing Mix Of Mumbai Dabbawala : Mumbai Dabbawala is an integral part of Mumbai as life without them is inconceivable. It is actually a delivery system where a dabbawala collects lunch box from a particular place and delivers it to his customer’s workplace and again returns it back on the same day.
What are the qualities of the dabbawalas?
Dabbawalas feel that their customer is their Lord Vitthala. These people are poor, they are working in difficult situations, they are not qualified and they don’t use technology, and yet, they possess all these qualities and work with passion and commitment.
What is special about Mumbai Dabbawala?
A unique lunch box delivery system, the network transports freshly cooked meals from homes to offices in Mumbai, via bicycles and trains. What makes the dabbawalas special is the fact that the empty boxes are returned in the afternoon, and despite serving 2,00,000 people with a network of about 5,000 mistakes are rare.
How did the dabbawalas manage to deliver the lunches on time?
The tiffins then travel on the city’s train network where at the other end the local dabbawalas pick them up for the last leg of the journey – the lunchtime delivery, which is never late. As well as being delivered, the dabbas are also returned too.
What are the lessons you have Learnt from Mumbai Dabbawallahs?
5 lessons business leaders can learn from Mumbai’s dabbawallahs
- Work focus. In simple terms, a dabbawallah collects lunchboxes, usually three-tiered ones from either homes or caterers, by around 9 am or so on every working day.
- Complexity and simplicity.
- Democracy and efficiency.
- Best practices.
- Impersonal peer monitoring.
What is the unique feature of the success of dabbawala business?
Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’. Catering to over 2 lakh customers, the dabbawalas deliver the lunchboxes to their destinations with clockwork regularity.
What is the dabbawala concept?
The dabbawalas (also spelled dabbawallas or dabbawallahs, called tiffin wallahs in older sources) constitute a lunchbox delivery and return system that delivers hot lunches from homes and restaurants to people at work in India, especially in Mumbai.
How does Mumbai Dabbawala offers high quality service performance what is the secret of success?
Why is dabbawala successful?
How does Mumbai dabbawala offers high quality service performance what is the secret of success?
What are the reasons attributed to the success of Mumbai dabbawala supply chain logistics?
4 Reasons the Dabbawala Supply Chain Succeeds While Corporate Giants Struggle
- No over-reliance on technology. Sure, the dabbawalas are now using Web technology and SMS for orders, but for the most part this is a fairly low-tech operation.
- Create an integrated performance chain.
- Acute visibility.
- Keep it simple.
What is dabbawala system?
What is the unique feature of the success of dabbawalas business?
Which concept is the basis of success of dabbawalas in Mumbai?
It highlights the coordination aspect of the management. Coordination is the essence of management.
What principles of management do the dabbawalas employ?
Four key principles: The four key principles that guide dabbawalas are i) work is worship, ii) customer is god, iii) no alternate to hard work, iv) importance of human values. Functions and workings: The great Mumbai Dabbawalas services started in 1890 and it was registered as a charitable trust in 1956.
How do the dabbawalas achieved Six Sigma?
One reason they are successful is they are “suitably” educated. Majority has not studied beyond class 8. 4. They have zero fuel, zero modern technology, zero investment, zero disputes, six nine (99.9999%) performance, and 100 percent customer satisfaction.
Why is dabbawala as Six Sigma?
A 2010 study by the Harvard Business School graded it “Six Sigma”, which means the dabbawalas make fewer than 3.4 mistakes per million transactions. With deliveries to and from roughly 200,000 customers each day that translates to little more than 400 delayed or missing dabbas in a year. Timeliness is crucial.
What are the features of a dabbawala company?
•Dabbawalas do their work with full dedication, commitment and hard work even, without being monitored since everyone is shareholder. •Make all your employee share holder in your companycompany •At least key employees should be shareAt least key employees should be share holders.
What are the requirements of a dabbawala?
Each dabbawala is also required to contribute a minimum capital in kind, in the shape of two bicycles, a wooden crate for the tiffins, white cotton kurta-pyjamas, and the white trademark Gandhi topi (cap). The return on capital is ensured by monthly division of the earnings of each unit.
What is the process of dabbawala to deliver the dabba?
•There is no written process in Dabbawala system to code, collect, sort, transport andy , , , p deliver the Dabba. •Still the Dabbas are delivered at right time and to the right person •It impossible to make full proof process. •Its people who run the organization not processp 37.
What is the punishment for a dabbawala in a restaurant?
•Dabbawalas are penalized for Not wearing Gandhi Topi , not pre-informing leave andp , p g Misbehaving with customers. •After giving a few warnings , if Dabbawala does not change then he is expelled from the systemsystem. •Discipline is one of the main reasons ofDiscipline is one of the main reasons of Dabbawala success.